Shipping policy

All our orders are processed and shipped out within 3 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. From this point, it usually takes 10 to 20 days for items to arrive.

Please allow 24 to 48 hours for the tracking information to update.

If you would like to change the shipping address for your order, please contact us by email (contact@sweetmallow.com) and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

Shipping cost from our store is free to all customers currently. 

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.